- Vendors/public institutions: to the extent that this is necessary in order to make use of certain services requiring special expertise (such as legal, accounting or auditing services) we may share your personal data with vendors of such services or public institutions that offer them (e.g. courts). The legal basis of this data processing is Art. 6(1)(f) GDPR.
- Disclosures to Protect Us or Others: we may access, preserve, and disclose any information we store associated with you to external parties if we, in good faith, believe doing so is required or appropriate to: comply with law enforcement or national security requests and legal process, such as a court order or subpoena; protect your, our or others’ rights, property, or safety; enforce our policies or contracts; collect amounts owed to us; or assist with an investigation or prosecution of suspected or actual illegal activity; depending on the concrete issue, the legal basis for such processing may be Art. 6(1)(b), (c) or (f) GDPR.
- Disclosure in the Event of Merger, Sale, or Other Asset Transfers: if we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, purchase or sale of assets, or transition of service to another provider, then your information may be sold or transferred as part of such a transaction, as permitted by law and/or contract. The legal basis for such processing would be Art. 6(1)(f) GDPR as such processes are in the legitimate interest of FlowReplay.
Other than the cases mentioned above, we will only pass your data on to third parties without your express consent if we are obliged to do so by statutory law or an instruction by a public authority or court as outlined in our Terms and Conditions.
Notice regarding Third-Party Websites
The Services may contain links to other websites, and other websites may reference or link to our website or other Services. These other websites are not controlled by FlowReplay. We encourage our users to read the privacy policies of each website and application with which they interact. We do not endorse, screen or approve and are not responsible for the privacy practices or content of such other websites or applications. Visiting these other websites or applications is at your own risk.
We want to Communicate with You
We may occasionally send you notification emails about updates to our product, legal documents, offer customer support or marketing emails. Except for cases where we are required to do so by law (e.g. notifying you of a data breach), you shall have the opportunity to unsubscribe from receiving these messages free of charge.
Your Data, Your Rights
You have a right to be informed of Personal Data processed by FlowReplay, a right to rectification/correction, erasure and restriction of processing. You also have the right to receive from FlowReplay a structured, common and machine-readable format of Personal Data you provided to us.
We can only identify you via your email address and we can only adhere to your request and provide information if we have Personal Data about you through you having made contact with us directly and/or you using our site and/or service. We cannot provide, rectify or delete any data that we store on behalf of our users or customers.
Where you have provided consent, you may withdraw it at any time, without affecting the lawfulness of the processing that was carried out prior to withdrawing it. Whenever you withdraw consent, you acknowledge and accept that this may have a negative influence on the quality of the FlowReplay Site and/or Services. You further agree that FlowReplay shall not be held liable with respect to any loss and/or damage to your Personal Data if you choose to withdraw consent.
Where Personal Data is processed for the above purposes on the basis of FlowReplay’s legitimate interests, under the GDPR, you may object to such processing at any time. To do so please contact : firstname.lastname@example.org.
In addition, you have the right to lodge a complaint with the data protection authority in your jurisdiction.
Duration of Processing
We will store your usage data until such time when you withdraw your consent for us to do so. All other data as specified above will be retained for as long as is necessary for the purpose(s) for which we originally collected it. We may also retain information as required by law.
International Transfers of Personal Data
FlowReplay’s customer information is stored in the European Union. In some limited cases, customer information may be accessed from, or other data (e.g., e-mail) may be transferred to, the United States or other countries which may have data protection laws that are different from the laws where you live. FlowReplay has taken appropriate safeguards to require that your Personal Data will remain protected and require our third-party service providers and partners to have appropriate safeguards as well. Further details can be provided upon request.
The Services are not directed to children under 13 (or other age as required by local law), and we do not knowingly collect Personal Data from children. If you learn that your child has provided us with Personal Data without your consent, you may contact us as set forth below. If we learn that we have collected any Personal Data in violation of Applicable Law, we will promptly take steps to delete such information and terminate the child’s account.
If you are a visitor of a FlowReplay Enabled Site, this section applies to you.
FlowReplay assists its users/customers in providing their end users with a better experience and service as well as assist them in diagnosing technical problems and analyzing user trends. Most importantly, through FlowReplay’s services, the functionality of the FlowReplay Enabled Site can be improved, making them more user-friendly, more valuable, and simpler to use for the end users.
You may opt-out from having FlowReplay collect your information when visiting a FlowReplay Enabled Site at any time by adding the following query parameter in your browser to the FlowReplay Enabled Site:
?pixel_optout=true (eg: if the FlowReplay Enabled Site URL is domain.com, then your can opt-out of the tracking by accessing domain.com/?dpixel_optout=true).
You can contact us by sending an email to: